Whether you’re an accountant, an engineering firm, a law firm, or another type of professional service provider, your industry has changed dramatically in recent years. Manual methods of doing business have given way to electronic methods as technology and cloud services have advanced. Companies who have welcomed this transition have seen a boost in growth, while those that haven’t kept up risk falling behind their competitors.
Simply using an online solution like Ignition that allows clients to pay invoices by clicking a link rather than mailing a check can enhance on-time payments and save the time spent chasing down past due invoices. Here are a few of the advantages of utilizing technology to its greatest potential in your services company.
Through the use of back-end automation, businesses can cut hours from an employee’s workday and be more responsive to their customers. Connecting your website form to your CRM application, for example, allows fresh leads to be immediately loaded into the system and an alert to be issued to a salesperson at any time. Setting up an automated drip campaign for prospects, for example, can improve lead quality and conversions significantly.
Improved Client Experience
Taking advantage of technology to its greatest potential can help you improve your customer experience, giving them even another incentive to stick with you. Automated forms can make filling out initial client intake forms easier for new customers while also putting the information straight into your program, lowering the risk of errors and saving time. People are increasingly expecting their providers to provide them with a smooth digital experience, and those that do so will be the ones to keep up with technological advancements.
You won’t be able to attract top employees if you’re perceived as a company that is technologically behind the times. Services organizations that are on the cutting edge and actively use their digital resources, on the other hand, can both attract and retail the best people while also improving their brand image.
Share Documents Conveniently
Cloud storage systems with keyword search capabilities can significantly speed up your office and decrease spent time hunting for a document, while also guaranteeing that all of your data is securely stored and available from anywhere. Professional services organizations benefit from the ability to share documents and communicate with subcontractors and clients online in a simple and secure manner. They can accomplish this while simultaneously keeping all of their files organized thanks to cloud storage tools.
Technology can help you improve your project planning processes and keep everyone on the same page. Collaboration that brings team members together from all over the world helps the organization as whole produce more value for customers.